What Is Backchanneling?
Definition:
- Backchanneling = the short verbal cues and gestures you give while someone else is speaking
- Shows you are following, understanding, or agreeing
- Includes:
- Verbal cues → “uh-huh,” “I see,” “right”
- Non-verbal cues → nodding, eye contact, facial expressions
- Makes dialogue sound natural and keeps the conversation flowing
Why Is Backchanneling Important?
- ✅ Signals to the speaker that you’re paying attention
- ✅ Encourages the speaker to continue talking
- ✅ Makes conversation feel natural, not robotic
- ✅ Builds rapport and shows respect
- ✅ Prevents awkward silences and misunderstandings
Verbal Backchanneling Cues (Part 1)
| Cue | Function |
| Uh-huh | Encourage the speaker to continue talking |
| Mm-hm | Encourage the speaker to continue speaking |
| Uhm-hm | Indicate agreement or affirmation |
| Yeah | Informal “yes” |
| Right | Show agreement with what the speaker says |
Verbal Backchanneling Cues (Part 2)
| Cue | Function |
| I see | Indicate that you understand what someone is telling you |
| Uh-Oh | Indicate dismay or concern |
| OK | Indicate approval or acceptance |
| No way | Show disbelief at the information received |
